About Us
Ivory Florist - #1 Santa Monica Florist
| 1611 Montana Ave Santa Monica CA 90403 | |
| 310-321-2222 | |
| info@ivoryflorist.com | |
| https://www.ivoryfloristsm.com/ |
Who We Are
Ivory Florist - #1 Santa Monica Florist is the floral provider in the Local Santa Monica, CA Florist area. Our service is unsurpassed, our commitment unparalleled, and our high-end floral designs are a testament to this. As the primo Santa Monica, CA florist, we strive to exceed each and every customer's expectations. The Ivory Florist - #1 Santa Monica Florist promise to our customers means quality, care, and patience with every flower order and delivery. We guarantee your 100% satisfaction with our bouquets, add-ons, and services as we turn your appreciation, sympathy, love, and remembrance into something tangible, expressive, and real. Our bouquets are designed to meet your exact needs, and we take care to deliver on your expectations. Here’s why we’re the Santa Monica, CA florist of choice:
- Ivory Florist - #1 Santa Monica Florist Florist guarantees your 100% Satisfaction
- Easy online orders or call 310-321-2222 to speak with us.
- Same-day flower delivery to all local orders placed before noon ET.
- We deliver flowers daily throughout Santa Monica, CA, and never miss an order.
- We import the most sought-after flowers and buy specialty products locally
- We offer a wide range of roses, plants, dish gardens, gourmet/fruit gift baskets and exotic flowers
- We import flowers from around the world and buy specialty products from local growers.
Hours of Operation
- Monday : 09:00 AM - 04:00 PM
- Tuesday : 09:00 AM - 04:00 PM
- Wednesday : 09:00 AM - 04:00 PM
- Thursday : 09:00 AM - 04:00 PM
- Friday : 09:00 AM - 04:00 PM
- Saturday : 09:00 AM - 01:00 PM
- Sunday : Closed
Holiday Hours
We are open on Mother's Day (always a Sunday) and maintain extended hours during Valentine's Day Week, as well as Mother's Day Week. We are closed during the following six national holidays: New Year's Day, Memorial Day, Independence Day (July 4), Labor Day, Thanksgiving Day, and Christmas periods. During the busy floral weeks of Christmas and Valentine's Day, we advise customers to place orders early to receive the best possible selection and service. We do our best to accommodate same-day delivery requests during these busy times. However, we cannot guarantee every last-minute order due to sheer volume. We strongly recommend that customers place orders two days prior to each major holiday.
Contact Information
Contact Information: We accept orders 24/7. You can order through our website, call us on 310-321-2222, or email us at . Our store can be found at 1611 Montana Ave, Santa Monica, CA 90403.
Our store location is:
1611 Montana Ave, Santa Monica, CA 90403
Refund / Cancellation Policy
Return and Replacement Policy for Ivory Florist-Santa Monica
Effective Date: June 27, 2022
At Ivory Florist- Santa Monica, we strive to provide the highest quality flowers and excellent customer service. To ensure transparency and fairness in our business practices, we have established the following return and replacement policy for our valued customers.
1. Return and Refund Policy for Damaged or Problematic Orders:
- Customers must notify Ivory Florist within 24 hours of receiving their order if there are any issues or damages with the arrangement.
- To be eligible for a return and refund, customers must provide clear photographic evidence of the problem or damage.
- Ivory Florist-Santa Monica reserves the right to request additional information or evidence to assess the claim.
- If the issue is confirmed, Ivory Florist will provide a full or partial refund or a replacement arrangement, depending on the customer's preference.
- Refunds will be issued in the original form of payment.
- Please note that delivery fees are not refundable.
2. Replacement Policy for Unwanted Orders:
- If, for any reason, the customer is not satisfied with the arrangement they received, they must notify Ivory Florist within 24 hours of delivery.
- Customers requesting a replacement must return the original arrangement to Ivory Florist's physical location.
- The replacement arrangement will be provided based on availability and will be of equal value to the original arrangement.
- If the desired replacement arrangement exceeds the value of the original, the customer will be responsible for paying the price difference.
- Ivory Florist-Santa Monica reserves the right to refuse replacement requests in cases of misuse or abuse of this policy.
3. Exceptions:
- The return and replacement policy does not cover issues arising from the customer's negligence or mishandling of the arrangement after delivery.
- Ivory Florist-Santa Monica cannot be held responsible for variations in flower colors, as these are natural products and subject to seasonal availability.
- Customized or personalized orders may have limited eligibility for returns or replacements. Please inquire with Ivory Florist-Santa Monica for specific details.
4. Customer Conduct:
- Ivory Florist- Santa Monica values the safety and well-being of its employees. We reserve the right not to serve customers who engage in threatening behavior, including threatening the business, leaving false or malicious reviews, or displaying overtly rude and disrespectful behavior.
- We strive to maintain a respectful and positive environment for both our staff and customers.
5. Order Cancellation:
- Ivory Florist reserves the right to cancel an order and issue a refund at any time if we feel that we cannot serve you or fulfill your wishes.
- We acknowledge that our services may not be suitable for everyone, and we reserve the right to decline or cancel orders that do not align with our capabilities or values.
6. Contact Information:
- To initiate a return, refund, or replacement request, please contact Ivory Florist's customer service within the specified time frame:
- Phone: (310)321-2222
- Email: info@ivoryflorist.com
- Physical Address: 1611 Montana Ave Santa Monica, CA 90403
Please note that Ivory Florist-Santa Monica reserves the right to update or modify this policy at any time without prior notice. It is the customer's responsibility to review the policy before making a purchase.
We appreciate your understanding and cooperation in adhering to these guidelines. We value your business and look forward to serving you with the utmost care and attention to detail.
Sincerely,
Sepideh Mianaby
Founder & CEO
Ivory Florist INC, Los Angeles, CA California
Local Delivery Areas
Beverly Hills, Los Angeles, Pacific Palisades, Santa Monica, Venice, WLA, Brentwood LA, Brentwood Santa Monica, Brentwood Heights, Crestwood Hills, Bel Air, Beverly Glen, Century City, West Hollywood, Westwood Village, Malibu Beach
Substitution Policy
Effective Date: June 27, 2022
At Ivory Florist The Local Orange County Floral Provider, we strive to provide our customers with the freshest and most beautiful flowers available. However, there may be circumstances where certain flowers or floral arrangements are unavailable due to seasonal variations, supplier limitations, or unforeseen events. In such cases, we have implemented the following substitution policy to ensure that our customers receive a suitable alternative and continue to enjoy a delightful floral experience.
- Substitution Authorization: By placing an order with Ivory Florist-Santa Monica, you authorize our floral experts to make substitutions as necessary. Our skilled professionals will carefully select the best alternative that closely matches the style, color, and overall aesthetic of the original arrangement. We guarantee that all substitutions will be of equal or higher value and will not compromise the quality or beauty of the arrangement.
- Types of Substitutions: a. Flower Varieties: If a specific flower variety is unavailable, we will substitute it with a similar flower that closely resembles the original choice in terms of color, size, and overall appearance. b. Colors and Tones: We understand the significance of color in floral arrangements. In the event that the exact color or tone is unavailable, we will substitute it with a color that complements the overall arrangement and maintains its visual appeal. c. Container or Vase: If the specified container or vase is not available, we will substitute it with a similar container of equal or higher value, ensuring that it enhances the beauty of the arrangement.
- Customer Communication: a. Notification: If a substitution is necessary, we will make every effort to notify you before fulfilling the order. Our team will reach out to you via the contact information provided during the order placement process to discuss suitable alternatives. If we are unable to reach you, we will proceed with the substitution to avoid any delays in delivery. b. Consent: Upon notification of a substitution, we kindly request your prompt response, either giving your consent to proceed with the substitution or requesting a modification to the order.
Please note that our substitution policy applies to all orders placed with Ivory Florist INC, whether made through our physical store, website, or any other ordering channel.
We appreciate your understanding and cooperation in this matter. At Ivory Florist-Santa Monica, we are committed to exceeding your expectations and ensuring that each floral arrangement brings joy and beauty to its recipient. If you have any questions or require further clarification regarding our substitution policy, please feel free to contact our customer service team.
Ivory Florist INC- Santa Monica :
Phone: (310)321-2222
Email: info@ivoryflorist.com
Privacy Policy
Privacy Policy
This privacy statement has been created to demonstrate our firm commitment to protecting customer privacy.
Information We Collect
If you open an account on our site or make a purchase, we need your contact information, including your name, e-mail address, and mailing address, to complete your transaction.
When you visit our website, we also collect some basic information that does not identify individual users. We use this information to determine our user's demographics and interests so that we can better understand and serve our users.
"Cookies"
Cookies are small files that store certain information about your activity on the website and are stored on your computer's hard drive. Our cookies do not contain any personally identifying information. We use cookies to let us know that you are a prior customer so that you don't have to reenter the information you gave us on your prior visits. Most web browsers automatically accept cookies, but most allow you to instruct your browser to prevent the use of cookies. However, if you disable cookies, you will not be able to use certain features of this website.
Our Use and Disclosure of Your Information
When opening an account or making a purchase, you have an opportunity to opt in or opt out from receiving emails from us. If you opt-in to receive information from us, we may use your purchase history, contact information, and other registration information to provide you with more relevant information and email content. We may send emails to our users regarding changes in our services or other information we believe will be of interest to them. If you prefer not to receive these emails, you can send us an email with the subject line no emails or reply to our email with the subject line no emails.
If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities on our site, we may collect such information. We may use that information and other information that we obtain from your use of our site to resolve disputes, troubleshoot problems, and enforce our agreement for Terms of Use.
We may share aggregate statistics about our sales, traffic patterns, and related site information with other businesses, but these statistics will include no personally identifiable information.
We may share your information with Teleflora and other reputable vendors for the purpose of sending out special offers via email and/ or in connection with the services provided by our site such as the delivery of flowers. Your information will not be shared for any other purpose and will be kept secure.
We cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Statement. For example, we may be required to disclose information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications.
We can (and you authorize us to) disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringements, or other activity that may be illegal or may expose us to legal liability.
Security
This site has security measures in place to protect the loss, misuse, and alteration of information that is under our control.
All user credit card information is securely communicated using secure socket layer (SSL) software, which is the industry standard and among the best software available for secure commerce transactions.
All user information stored on our server is stored in an encrypted format. Notwithstanding these efforts, we caution you that perfect security does not exist on the Internet.
Linked Sites
If this site contains any links to other websites, we are not responsible for the privacy practices or the content of such websites.
Changes to Privacy Statement; Consent
We may update this Privacy Statement from time to time. You should check this page periodically for changes. By using our site, you consent to the collection and use of your information by us as described in this Privacy Statement.
Questions and Comments
We welcome your questions and comments about this Privacy Statement.
